Wednesday, May 5, 2010


The Prince Edward County Tourism Ambassador Program will host another C-TAT session on Wednesday May 26th – 9 am to 3 pm. $25.00 pp.

This one-day session will cover the following:
Part 1 - Customer Service
Evaluating Customer Service. How does the County rate?
Company Policies - First Impressions
Acknowledging the Customer and Improving Your Skills
Communication Basics - Telephone Skills
Angry Customers
Knowing Your Product
Employer Expectations
Tools for Knowing The County

Part 2 - County Awareness Training
This session will be a blast and you will learn a lot about the County so you can tell our Visitors. There will be prizes too! Prepare for this session by reading “The County Driving Tour”, which is comprised of 3 different tours and detailed descriptions of various points of interest along the route. Go to – click VISITORS then County Driving Tours.
This is a great workshop for teenagers just entering the workforce as well as people currently working but want to refresh their knowledge and passion for offering exceptional service!

Please bring your own brown bag lunch and of course your enthusiasm.

Call today to sign-up- 613.476.2421. Limited space available!

Sponsored by Prince Edward County Chamber of Tourism & Commerce and Prince Edward Learning Centre

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