Tuesday, May 25, 2010

New Date for Customer Service Workshop!!! June 17th!

C-TAT (County Tourism Ambassador Training)

This great workshop has been postponed until June 17th! Hope you can make it! Call soon...space is limited!

Looks amazing on a resume!!!

This one-day session will cover the following:
Part 1 - Customer Service
 Evaluating Customer Service. How does the County rate?
 Company Policies - First Impressions
 Acknowledging the Customer and Improving Your Skills
 Communication Basics - Telephone Skills
 Angry Customers
 Knowing Your Product
 Employer Expectations
 Tools for Knowing The County

Part 2 - County Awareness Training
This session will be a blast and you will learn a lot about the County so you can tell our Visitors. There will be prizes too! Prepare for this session by reading “The County Driving Tour”, which is comprised of 3 different tours and detailed descriptions of various points of interest along the route. Go to www.thecounty.travel – click VISITORS then County Driving Tours.

This is a great workshop for young people just entering the workforce, adults with limited customer service experience, or people currently working but who want to refresh their knowledge and passion for offering exceptional service!

Please bring your own brown bag lunch and of course, your enthusiasm.

Call today to sign-up- 613.476.2421. Limited space available!

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